There’s no one-size-fits-all solution. Some companies create static pages of answers to common questions, like the Wandering Bear and DoggieLawn FAQ examples highlighted earlier. Others, such as Zendesk, use their own knowledge base software for their help center, along with AI technology to support customers. The format you choose will likely come down to how complicated your questions are to address.

There’s no one-size-fits-all solution. Some companies create static pages of answers to common questions, like the Wandering Bear and DoggieLawn FAQ examples highlighted earlier. Others, such as Zendesk, use their own knowledge base software for their help center, along with AI technology to support customers. The format you choose will likely come down to how complicated your questions are to address.

There’s no one-size-fits-all solution. Some companies create static pages of answers to common questions, like the Wandering Bear and DoggieLawn FAQ examples highlighted earlier. Others, such as Zendesk, use their own knowledge base software for their help center, along with AI technology to support customers. The format you choose will likely come down to how complicated your questions are to address.

There’s no one-size-fits-all solution. Some companies create static pages of answers to common questions, like the Wandering Bear and DoggieLawn FAQ examples highlighted earlier. Others, such as Zendesk, use their own knowledge base software for their help center, along with AI technology to support customers. The format you choose will likely come down to how complicated your questions are to address. Think beyond a sentence or two as a response, and consider how you can add extra value to your customers’ experience. Link to other tutorials, articles, or web pages in your answer so customers can easily find related resources. You can also consider going the Fabletics route and including a “Did this answer your question?” survey at the end of your FAQ response. If the customer selects “no,” direct them to similar questions that may help them resolve their issue.

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